Southwest Airlines MDW Terminal +1-855-742-0149

Chicago Midway International Airport serves as a vital hub for travelers heading into or out of the Windy City. Among the airlines operating here, Southwest Airlines MDW Terminal dominates both in presence and passenger volume. Whether you’re a frequent flyer or planning your first Southwest journey, understanding the layout, services, and conveniences of the MDW terminal is essential. Southwest Airlines operates exclusively out of Concourse B at MDW, which is part of the airport's main terminal complex.

Terminal Overview
Midway International Airport is organized into a single terminal building with three distinct concourses: A, B, and C. Southwest Airlines operates exclusively from Concourse B, which is the central artery for its flights at MDW. The concourse is located past the main security checkpoint and is easily accessible from the ticketing and baggage claim areas. It’s well-structured for efficient navigation and is equipped with modern amenities to ensure a pleasant passenger experience.

Check-in and Ticketing
Upon entering MDW, Southwest passengers will find the airline's ticket counters and self-service kiosks conveniently located near the front of the terminal. These allow travelers to check in, print boarding passes, and tag their luggage without needing to wait in long lines. Friendly Southwest agents are available for assistance at the full-service counters if needed. The check-in area for Southwest is known for its spacious design and signage that clearly directs passengers toward Concourse B.

Security and TSA PreCheck
Once checked in, travelers proceed to the central security screening area. Midway Airport has streamlined the process to ensure smooth passenger flow. TSA PreCheck lanes are available for eligible passengers, which significantly reduces wait times and eliminates the need to remove shoes, belts, and laptops. The efficient setup means that even during peak hours, the journey through security into Concourse B is usually quicker than at larger airports.

Concourse B Features
Concourse B is the heart of Southwest’s operations at MDW. It features a wide corridor with numerous gates, plenty of seating, charging stations, and modern amenities. Travelers will find a range of dining options—from fast food to local Chicago flavors—as well as retail shops offering books, electronics, snacks, and souvenirs.

Dining and Shopping Options
Southwest passengers traveling through Concourse B enjoy access to a diverse mix of food and beverage offerings. Whether you’re in the mood for a quick snack or a full meal, the options are plentiful. Popular restaurants include Big Shoulders Coffee, Billy Goat Tavern, Garrett Popcorn Shops, and Potbelly Sandwich Works. These establishments reflect Chicago’s rich culinary culture and provide comforting options for every appetite.

Boarding and Gate Experience
Southwest’s unique open-seating policy means passengers don’t receive assigned seats. Instead, they board in groups (A, B, or C) based on their check-in time or fare type. Gates in Concourse B are set up to accommodate this process smoothly, with clear signage and staff assistance to direct boarding groups. The seating near each gate provides ample room for waiting passengers, and flight updates are frequently announced.

Accessibility and Family Services
Southwest Airlines and MDW are committed to serving all passengers, including those with disabilities and families with young children. Concourse B is fully accessible, with elevators, wide walkways, and dedicated assistance services available upon request. For families, the terminal includes baby care rooms and family-friendly restrooms. Nursing mothers will find private lactation pods in the concourse, offering privacy and comfort during travel.

Baggage Claim and Ground Transportation
After arrival, Southwest passengers will be directed to the lower-level baggage claim area, which is clearly marked and easily accessible from Concourse B. Southwest’s baggage delivery is typically efficient, with multiple carousels serving incoming flights.

Tips for a Smooth Experience
Arrive Early: Though Midway is smaller and generally faster than O’Hare, arriving at least 90 minutes before your flight is recommended for domestic departures.

Use the App: The Southwest Airlines mobile app allows for mobile check-in, boarding pass storage, and real-time flight updates.

Travel Light: Take advantage of Southwest’s generous two free checked bags policy to reduce carry-on clutter and speed up boarding.
Enjoy Local Flavors: Don’t miss out on trying some authentic Chicago treats while waiting at Concourse B, such as Garrett Popcorn or a deep-dish slice.

Conclusion
The Southwest Airlines MDW Terminal, centered around Concourse B, offers a seamless travel experience for passengers flying in or out of Chicago. With efficient check-in, swift security, diverse food and retail options, and traveler-friendly facilities, Concourse B is designed to meet the needs of all types of flyers. Its layout ensures that passengers can navigate with ease, enjoy comfort before boarding, and make the most of their time at the airport.