MCO Spirit Terminal +1-888-839-0502
MCO Spirit Terminal operates out of Terminal B within Orlando International Airport with manned and self-service ticket counters open 3 AM until 10:30 PM to ticket, assign seats, and check in luggage. Professional service representatives at the Lost & Found and Baggage Claim desk committed to delivering baggage service assist those with mishandled or lost baggage problems quickly and personally to resolve. Current flight status appears on electronic screens throughout the concourse and on the Spirit mobile app. Spirit's customer representatives are available landside at ticketing counters and via SMS remotely, or by phone at +1-888-839-0502 for reservations changes and information. There is free public Wi-Fi, power stations, and wireless mobile charging seats so passengers stay charged before flight departure. The airport terminal offers family restrooms, pet relief areas, and information booths to enhance accessibility and convenience for all travellers. Food outlets and shopping venues include duty-free shops, hydration stations, cafes, quick-service restaurants, and ATMs all over the airside.
Spirit Airlines has its operations based in Terminal B of Orlando International Airport (MCO), which is among the busiest terminals in the airport and specifically specializes in operating a high number of domestic and international low-cost carriers. Being an ultra-low-cost airline, Spirit Airlines has optimized its services to be centered on efficiency, low costs, and convenience, specifically targeting low-budget travelers. Terminal B at MCO provides a range of services and amenities, most of which are intended to accommodate the high-speed operations of carriers such as Spirit.
Spirit Airlines check-in facilities are found on Level 3 of Terminal B within the North Check-In region. Passengers should report to at least two hours prior to domestic departure and three hours before international flights in order to leave time for security, check-in, and boarding. Spirit Airlines offers a range of check-in methods, which include standard counter check-in, kiosk self-service check-in, and web or mobile check-in through their website or mobile app. Online and mobile check-in are available 24 hours prior to departure and close a hour before the flight, enabling passengers to obtain boarding passes and prepay for bags ahead of time. Self-service kiosks are available throughout the terminal and are frequently used by passengers to minimize lines and check-in more quickly. These kiosks facilitate boarding pass printing and labeling checked baggage, which one can then leave at Spirit-run dedicated bag drop counters.
Spirit Airlines, in line with its ultra-low-cost model, charges separately for most services, including checked and carry-on baggage. Each traveler is allowed one free personal item that fits under the seat, such as a backpack or purse, but carry-on and checked bags come with additional fees, which vary depending on the route and when they are purchased (online in advance vs. at the airport). To make the boarding and baggage more efficient, Spirit invites customers to prepay for a full bag in advance. Spirit agents manning the baggage drop counters are capable of handling baggage problems, weighing and tagging bags, and advising customers about excess or overweight baggage policies. Spirit's strict baggage policies are implemented in order to keep things running efficiently and fairly for everyone, keeping flight boarding on time.
In MCO, Spirit Airlines passengers have security checkpoints near the check-in point in Terminal B and proceed to the gate areas in the Airside 3 concourse. After passing through security, passengers have access to numerous airport facilities. Spirit Airlines occupies gates in Airside 3, which has restaurants, duty-free stores, lounges (though Spirit does not have its own lounge), and charging stations. Spirit does not provide high-end lounges as an ancillary to its low-fare business model, although travelers can still utilize the airport amenities in general and wide cabin seating areas. Family restrooms, changing facilities, and amenities for those with special needs, like elevators, wheel chair assistance, and TTY units, are convenient, so that MCO is friendly to everybody.
Spirit Airlines flight information is easily available at MCO from several sources. There are overhead electronic flight information displays scattered throughout Terminal B, such as around the check-in counters, baggage claim, and the Airside 3 departure gates. These displays update in real-time with boarding times, gate assignments, delays, and baggage carousel assignments. Spirit's mobile application and website also give real-time flight status information, gate assignments, and estimated departure and arrival times. Travelers are invited to register for flight notifications to receive push notifications, SMS messages, or email notifications with any last-minute flight changes or disruptions.
Spirit Airlines customer support in Orlando International Airport is provided by a blend of on-airport agents, kiosks, and online support. Ticketing representatives at the Spirit desks are able to provide a range of services, including rebooking, policy information, adding bags, assisting with special service requests such as wheelchair aid, and cancellations or flight changes. There is also a dedicated customer service counter in the gate area for last-minute passenger needs, such as boarding pass issues, seat changes, or travel documentation checks. Spirit also provides 24/7 customer service through its toll-free number and its chat feature online, which can handle booking assistance, refund requests, flight changes, and baggage claims.
Orlando Airport Spirit Terminal facilitates easy passage for Spirit travelers from landing to boarding. The terminal is directly linked to the airport's ground transportation hub, where passengers can access car rental agencies, ride-share pick-up, public bus options, and shuttle transfers. Parking spaces are found in North and South parking garages with direct access to the terminal, as well as economy lots with regular shuttle transfers. For riders taking SunRail or other commuter rail, shuttle buses provide links between local stations and the terminal.
Upon arrival, Spirit Airlines passengers retrieve their checked bags from the baggage claim area on Level 2 of Terminal B. The carousels are well labeled with electronic signs that inform passengers which belt will unload bags from each arriving flight. Lost or delayed baggage problems can be resolved at the Spirit Baggage Service Office nearby in the claim area. The staff at this airport will help find missing luggage, complete Property Irregularity Reports (PIRs), and organize delivery of bags when found. The baggage office also addresses concerns about damaged or mishandled bags.