Southwest Airlines MSY Terminal +1-888-839-0502
Operating out of the state-of-the-art North Terminal at Louis Armstrong New Orleans International Airport (MSY), Southwest Airlines MSY Terminal upholds a number of passenger-friendly guidelines intended to deliver a smooth and effective travel experience. The airline's larger dedication to openness, adaptability, and customer service is reflected in these policies. Comprehending Southwest's terminal policies at MSY can facilitate your travel experience, regardless of your level of experience.

Check-In and Boarding Policy
Passengers flying Southwest Airlines from MSY are encouraged to check in online up to 24 hours before departure. This ensures an earlier boarding group assignment, which is important given Southwest’s open seating policy. Travelers can also check in at self-service kiosks or the staffed ticket counter in the terminal.
Boarding follows a unique procedure: passengers are assigned to one of three groups (A, B, or C) and a number (1–60) within that group. This boarding order determines when passengers board and choose their seats. Families with children six years or younger are allowed to board during Family Boarding, between groups A and B.

Baggage Policy
One of the industry's most lenient baggage standards is upheld by Southwest Airlines. Each booked traveler is permitted two complimentary checked bags, each no more than fifty pounds in weight and sixty-two inches (L+W+H) in size. There are additional costs for overweight and large luggage. You are only allowed to bring one bag and one personal item, like a purse or backpack.
With designated Southwest counters for both self-tagging kiosks and manned help, the baggage drop procedure at MSY is quick and easy. A speedy transition from luggage drop to the security checkpoint is guaranteed by the terminal layout.

Security and TSA PreCheck
Security screening at the MSY North Terminal includes TSA PreCheck lanes for eligible passengers, allowing for expedited screening. Southwest encourages enrolled passengers to use their Known Traveler Number when booking flights to take advantage of this service. Liquids, electronics, and personal items are screened according to TSA regulations. Travelers should arrive at the airport at least two hours before domestic departures to ensure adequate time for check-in, security, and boarding.

Flight Changes and Cancellations
One of the most appreciated aspects of Southwest’s policy is the lack of change fees. Passengers may change or cancel their flights without penalty, although fare differences may apply. Canceled flights can be credited toward future travel. These flexible options are particularly helpful for travelers facing unexpected changes or weather-related disruptions.

Customer Assistance and Accessibility
Employees of Southwest are ready to assist passengers with special needs at MSY, including senior travelers, children traveling alone, and passengers with disabilities. Wheelchair assistance and accessible boarding are available upon request. Southwest also has a dedicated section for customer assistance inquiries, same-day adjustments, and standby requests.

Lost and Found
Travelers who have lost their goods should contact Southwest's baggage services or stop by the MSY Lost & Found counter. Southwest collaborates closely with airport staff to quickly reunite travelers with lost belongings.

To sum up, Southwest Airlines at MSY adheres to passenger-focused policies that place a high value on convenience, transparency, and first-rate customer service. Whether it's large baggage allowances, no change fees, or a simple boarding process, Southwest ensures a dependable and convenient travel experience from check-in to takeoff.