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2025-07-02T10:18:00.000000Z
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Emirates Wheelchair Assistance is a dedicated service designed to support passengers with reduced mobility, ensuring a smooth, respectful, and stress-free travel experience. From the time of booking, passengers can request wheelchair support through the Emirates website, mobile app, or by contacting customer service, where agents are available to assist with flight selection and special mobility arrangements. At the airport, trained staff provide one-on-one assistance with check-in procedures, guiding passengers through security, immigration, and directly to their boarding gate.
Baggage assistance is also included, ensuring luggage is handled with care and ease. Emirates ensures that passengers remain informed with real-time flight updates, including gate changes and boarding announcements, to avoid confusion or delays. When it’s time to board, wheelchair users receive priority boarding and specialized equipment such as aisle chairs or boarding lifts, depending on the airport facilities and aircraft. For connecting flights, Emirates coordinates assistance across all airports involved in the journey to ensure continuous, uninterrupted support. Upon arrival, passengers are met at the aircraft door and guided through immigration and baggage claim, with help provided until they reach their onward transportation or meeting point.
The airline also takes great care in managing personal mobility devices, ensuring wheelchairs are promptly returned and in proper condition. Throughout the travel process, Emirates’ professional and multilingual staff remain available to assist, offering personalized care that respects each passenger’s specific needs and preferences. In addition, 24/7 customer support is available before, during, and after the trip to handle any questions or concerns. Wheelchair Assistance is a reflection of the airline’s broader commitment to accessibility and inclusivity, offering mobility-impaired travelers a high level of service, safety, and comfort every step of the way. Whether traveling solo or with a companion, passengers can expect a dependable and dignified journey with Emirates.